Privacy Policy


 

At ARTECH, we are dedicated to protecting your privacy and safeguarding the personal, business, and financial information entrusted to us.

ARTECH follows comprehensive privacy policies and security practices in compliance with laws and to support our commitment of trust through integrity in everything we do. Our Privacy Principles, within our Privacy Policy, describe how we collect and use client information, how it may be shared and with whom, our security practices and your choices.

 

What Information We Collect

Most of the information we collect is directly from you when you open or change an account with ARTECH. We also collect financial and other information about you from a variety of sources including from references you have provided to us, transactions you have made with or through us and through public directory information providers.

When you request products or services, we will ask you to provide only the information that
enables us to complete your request, to provide better service or to offer you products and
services we believe you meet your needs.

 

Information About You

Information essential for fulfilling most financial requests and applications includes:

  • Information establishing your identity, such as your name, address, phone number, title,
    business phone number, email address, date of birth, social insurance number or social
    insurance number (for tax purposes), and account numbers;
  • Information related to transactions arising from your relationship with and through us, and from other financial institutions;
  • Information you provide on an application for the provision of our products and services,
    such as your annual income, place of employment, investments, account balance, financial liabilities, transaction history;
  • Information about financial behaviour such as your payment history and credit worthiness.
  • Information about your health may be collected for insurance products and services.
  • Information pertaining to business clients will include your business name, address, phone number, email address, industry type, financial status and detail(s) on the owner(s), operator(s) and director(s).
  • Additional information may be requested to help us determine your eligibility for products and services that we offer.

Providing us with your information is always your choice. However, in dealings involving insurance and related financial services, your decision to withhold particular details may limit or prevent us from providing the products or services you have asked for. It may also make it more difficult for us to advise you or suggest appropriate alternatives.

 

Other Information

It is our goal to continuously improve our service offerings to you. Therefore, we may collect non-personal aggregate information from surveys, public archives and Web sites to help us understand the interests of our clients and to manage our risks.

 

How We Use Your Information

We use your personal and financial information for the purposes communicated to you in your agreement(s) with us, for example to:

  • Verify your identity;
  • Provide you with the financial products and services requested;
  • Communicate to you any benefit, feature and other information about products and services you have with us;
  • Respond to any special needs or inquiries you may have;
  • Better understand your financial situation and determine your eligibility for products and services we offer;
  • Manage our risks and operations;
  • Meet regulatory and legal requirements.
  • If we have your social insurance number or social security number, we may use it for tax related purposes if you hold a product generating income and share it with the appropriate government agencies.

Additional Uses

  • We may communicate with you through various channels including telephone, computer or mail using the contact information you have provided.
  • With your consent, we may use your information to promote our products and services and that of third parties we select, which we believe you will be interested in.
  • Your relationship with your advisor (e.g. bank, investments, insurance etc), may allow us to, where not prohibited by law, consolidate all information to better manage our business and the relationship we have with you.
  • If for any reason your information is required to fulfill a different purpose then that of your original intent, we ask for your consent before we proceed.
  • Note that sensitive information such as health records will never, under any circumstances, be shared or used for a purpose other then that of the original intent.

Sharing Your Information

Your personal information is required by all of ARTECH’s financial service providers. In particular, mutual fund companies, carrying dealers, trust companies and insurance companies.

Sharing your personal and financial information with ARTECH’s financial service providers allows us to help you process your transactions, service your files and assist you in achieving your financial goals. It’s part of building and maintaining a positive relationship with you. We may use this information to better understand your financial needs and to promote products and services we believe may interest you.

This would only be done with your consent. We may communicate with you through various channels, including telephone, computer or mail, using the contact information you have provided.

 

Outside Service Suppliers

We may use service providers to perform specialized services on our behalf such mail distribution or data processing. Our service providers may at times be responsible for processing or handling personal information. They are provided only the information necessary to perform the services. In addition, we require them to protect the information in a manner that is consistent with our privacy policies and security practices.

In the event our service provider is located in a foreign jurisdiction they are bound by the laws of the jurisdiction in which they are located and may disclose personal information in accordance with those laws.

 

Other Third Parties

We are committed to keeping your personal information confidential. We will only share your information with other third parties as indicated under your account agreement and under the following special circumstances:

  • To respond to valid and authorized information requests from domestic and international authorities;
  • As permitted or required by law, to comply with laws, regulations, subpoena or court order;
  • To help prevent fraud;
  • To protect the personal safety of employees, clients or other third parties on ARTECH property.

Our Employees

Access to your information is restricted to authorized employees who have a legitimate business purpose for accessing it. For example, when you call us, visit our offices, or email us, our employees will access your information to verify that you are the account-holder and to assist you in fulfilling your financial requests.

Unauthorized access to and/or disclosure of client information by an employee of ARTECH is strictly prohibited. All employees are required to maintain the confidentiality of client information at all times and failing to do so will result in appropriate disciplinary measures, which may include dismissal.

 

Safeguarding Your Information

Protecting our clients’ personal, business and financial information and safeguarding you from fraud are among our highest priorities. In addition to our stringent Privacy Practices, we employ a diverse range of technologies and security mechanisms to ensure the safety, confidentiality and integrity of your information and transactions.

 

Keeping Your Information Accurate

We do the utmost to ensure the information we have about you is accurate and complete. As we make decisions based on the information we have, we encourage you to help us keep our information current. Please feel free to contact us any time if you wish to verify the accuracy or update the information we have about you.

 

If You Have Questions

You may obtain access to the information we hold about you at any time to review its content and accuracy and to have it amended as appropriate. However, access may be restricted as required by law. To request access to such information or ask questions about our privacy policies and how they relate to you please feel free to contact us.